This /Is Sorta Random...
Aug. 25th, 2005 01:25 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
badstarRememeber my post about exchanging the skirt at Doors to Africa a few weeks back? (Just scroll back a bit)
I found this comment to the post today...
my name is Roger and I am the manager at Doors to Africa, in Towson. It is almost accidental that I came across this link, but I am pleased to come across it. This is so, particularly because I will make sure to remind everyone that this does not happen again. In deed a customer returning merchandise is a great opportunity to keep a life long customer. In deed our store policy is refunds only as we are a small enterprise with limited inventory and we pretty much do not deviate from it. However I am sure that we could have accommodated you better and I will try to find out a more creative way to deal with such instances. One such idea as comes to mind, would have been perhaps to give, an additional $5.00 in store credit. I know I did not handle this case, so you can rest assured you were not speaking the owner or anyone with the final say. It is impossible to please everyone, however on can give 100% effort, of course some days we are operating at less than 100% and it is good to be reminded that this is so, so we can pick it up. Of course my intention here is not to change minds but to say the complain has been heard and we will try to do better."
I must say, that is really random, but greatly appreciated. I am happy to know that I was in fact not talking to the owner, and that it was able to come to the attention of the proper person. On a related note, I just found the store credit slip in the botom of my backpack about n hour ago while looking for something else. I'll have to stop there the next time I'm in Towson.
I'll stop spamming you folks' friends lists now.
I found this comment to the post today...
my name is Roger and I am the manager at Doors to Africa, in Towson. It is almost accidental that I came across this link, but I am pleased to come across it. This is so, particularly because I will make sure to remind everyone that this does not happen again. In deed a customer returning merchandise is a great opportunity to keep a life long customer. In deed our store policy is refunds only as we are a small enterprise with limited inventory and we pretty much do not deviate from it. However I am sure that we could have accommodated you better and I will try to find out a more creative way to deal with such instances. One such idea as comes to mind, would have been perhaps to give, an additional $5.00 in store credit. I know I did not handle this case, so you can rest assured you were not speaking the owner or anyone with the final say. It is impossible to please everyone, however on can give 100% effort, of course some days we are operating at less than 100% and it is good to be reminded that this is so, so we can pick it up. Of course my intention here is not to change minds but to say the complain has been heard and we will try to do better."
I must say, that is really random, but greatly appreciated. I am happy to know that I was in fact not talking to the owner, and that it was able to come to the attention of the proper person. On a related note, I just found the store credit slip in the botom of my backpack about n hour ago while looking for something else. I'll have to stop there the next time I'm in Towson.
I'll stop spamming you folks' friends lists now.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
no subject
Date: 2005-08-25 05:41 pm (UTC)no subject
Date: 2005-08-25 06:09 pm (UTC)no subject
Date: 2005-08-25 08:57 pm (UTC)