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Therapeutic Letter Writing....
Feb. 26th, 2008 02:23 am...cause I haven't written any lately.
Dear Idiot,
You called me last Thursday during business hours looking for assistance with your licensing. Though we resolved your issue immediately, I still needed you to scan and email some information after the fact- you were most pleasant and understanding about doing so. For that, I thank you.
What becomes problematic is that you had additional licenses with which you had issues, on which you provided only partial information...in the email with the scan from the previous information.
I emailed you back to inform you that I had received the information, and that I had started a ticket...but I also informed you that more information was required, and that I was getting ready to leave the office and would not be back in the office til next week and to please contact the technical support department as you did earlier in the day when you initially spoke with me because that is how these matters are handled.
Kind sir would you care to explain why in the hell you emailed me back not eighteen hours later- just in case I happened to change my mind about being gone for four days- to inform me that you still had the same issue and that you would contact technical support but "do not expect that anyone will be there" and that you would email me again if no one answered?
It appears as though you've never called back in. You're just not getting this resolved unless you call back in.
Cordially,
Fuego
*sigh*
I am not a personal assistant, we don't provide personalized email technical support. I am one of the few people in the department who regularly gives people my email address instead of sending a "do not respond" email and telling people how to attach information to tickets (It's really a lot easier to use the regular email)
This is just never a problem, in the year that I've been here, I think I've had one other person email me with a request that should have been called in on...and all I needed to do was refer him to another department so that wasn't a big deal. This one is just crazy. "I'm gonna email you about my problem that I want fixed right now even though I know you're not in the office for the next four days and hope you decided that you'd actually be coming in tomorrow after all."
Dear Idiot,
You called me last Thursday during business hours looking for assistance with your licensing. Though we resolved your issue immediately, I still needed you to scan and email some information after the fact- you were most pleasant and understanding about doing so. For that, I thank you.
What becomes problematic is that you had additional licenses with which you had issues, on which you provided only partial information...in the email with the scan from the previous information.
I emailed you back to inform you that I had received the information, and that I had started a ticket...but I also informed you that more information was required, and that I was getting ready to leave the office and would not be back in the office til next week and to please contact the technical support department as you did earlier in the day when you initially spoke with me because that is how these matters are handled.
Kind sir would you care to explain why in the hell you emailed me back not eighteen hours later- just in case I happened to change my mind about being gone for four days- to inform me that you still had the same issue and that you would contact technical support but "do not expect that anyone will be there" and that you would email me again if no one answered?
It appears as though you've never called back in. You're just not getting this resolved unless you call back in.
Cordially,
Fuego
*sigh*
I am not a personal assistant, we don't provide personalized email technical support. I am one of the few people in the department who regularly gives people my email address instead of sending a "do not respond" email and telling people how to attach information to tickets (It's really a lot easier to use the regular email)
This is just never a problem, in the year that I've been here, I think I've had one other person email me with a request that should have been called in on...and all I needed to do was refer him to another department so that wasn't a big deal. This one is just crazy. "I'm gonna email you about my problem that I want fixed right now even though I know you're not in the office for the next four days and hope you decided that you'd actually be coming in tomorrow after all."
