(no subject)
Feb. 13th, 2007 02:16 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
badstarDear Customer Service,
If the customer in question does not have the software installed on their network, and they do not have install discs to do anyhitng with, DON'T transfer them to tech support. I don't care if they had it installed in 2003. Obviously, something happened in those four years. Moreover, don't get bitchy when I transfer them back to you explaining your gross oversight. If they don't even have the blasted software, What the foxtrot do you think I'm going to do- walk them through an imaginary installation?
Cordially,
Fuego
If the customer in question does not have the software installed on their network, and they do not have install discs to do anyhitng with, DON'T transfer them to tech support. I don't care if they had it installed in 2003. Obviously, something happened in those four years. Moreover, don't get bitchy when I transfer them back to you explaining your gross oversight. If they don't even have the blasted software, What the foxtrot do you think I'm going to do- walk them through an imaginary installation?
Cordially,
Fuego
no subject
Date: 2007-02-14 04:01 pm (UTC)well, not a file to recover installation, but a file to perform the installation from if it were still just on the server. But they had gotten all new servers in the meantime, and he didn't think they still had the client machines that the program had originally been installed on either....