I love my Thursday afternoon shift.

[badstar]

Fuego: "Thank you for calling *company* do you have an open ticket?"

Moron: "No."

Fuego: "Okay, do you have a serial number for the unit in question?"

Moron: "No."

Fuego: "Do you know what model it is?"

Moron: "No."

Fuego: "Are you anywhere near the unit?"

Moron: "No. I need cable pin-out schematics for some cable that attaches to this thing."

(Where said cable could literally be any one of um...fifty or sixty different cables, at least half of them are bizarre proprietary things.)