You Wanna WHAT?
Feb. 14th, 2004 11:40 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
badstarScary-happy chick calls up at work today....just got a brand new 15" powerbook. 10.3 installed, updated to 10.3.2. Discovered that she can't slap 10.2 on it to dual boot.
Happy chick- So she calls me up "Hi, I was hoping you could help me uninstall the firmware for 10.3.2 from my Powerbook. I need to be able to run 10.2 and the firmware is for 10.3, and the firmware changes the hardware."
Me- "Uh...that's an...interneting question. I'm going to have to check on that."
Me- to Debby, who shares my cube and desk space, and is cranky as hell today "No doubt this is beyond scope of support...WAY beyond....but...you...can't...uninstall firmware, can you?"
Debby- "Uh, I don't really think so"
Me to Happy Chick- "Uh yeah, I'm gonna have to say that I've never even heard of uninstalling the firmware and even if it's possible, I can't really help you with it."
Happy chick- "Oh there has to be someone there who can help me! I need it for my software. I'm confident that there's someone in your place who knows. Who's the guru, can I talk to them? I know you have someone there! I have confidence in Apple!"
Me- "Yeah, uh sure, I can let you talk to someone else. Just a minute..."
In my mind "They're gonna tell you the same thing I just told you"
Tier 2- "She wants to what? Yeah, that's not really something that you can do. Wants to talk to someone else? Yeah, sure. This could be amusing."
Uninstall firmware? Umkay...
Don't even get me started on the dude who insisted that Safari was an ISP and if AOL wasn't working, he should still be able to just open Safari and surf.
Happy chick- So she calls me up "Hi, I was hoping you could help me uninstall the firmware for 10.3.2 from my Powerbook. I need to be able to run 10.2 and the firmware is for 10.3, and the firmware changes the hardware."
Me- "Uh...that's an...interneting question. I'm going to have to check on that."
Me- to Debby, who shares my cube and desk space, and is cranky as hell today "No doubt this is beyond scope of support...WAY beyond....but...you...can't...uninstall firmware, can you?"
Debby- "Uh, I don't really think so"
Me to Happy Chick- "Uh yeah, I'm gonna have to say that I've never even heard of uninstalling the firmware and even if it's possible, I can't really help you with it."
Happy chick- "Oh there has to be someone there who can help me! I need it for my software. I'm confident that there's someone in your place who knows. Who's the guru, can I talk to them? I know you have someone there! I have confidence in Apple!"
Me- "Yeah, uh sure, I can let you talk to someone else. Just a minute..."
In my mind "They're gonna tell you the same thing I just told you"
Tier 2- "She wants to what? Yeah, that's not really something that you can do. Wants to talk to someone else? Yeah, sure. This could be amusing."
Uninstall firmware? Umkay...
Don't even get me started on the dude who insisted that Safari was an ISP and if AOL wasn't working, he should still be able to just open Safari and surf.
