*tap tap* Is this thing on?
Jul. 23rd, 2010 09:13 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
badstarGot internet access at home now. It only cost me about a hundred bucks, not to mention a truly brain-melting marathon phone session with Hewlett Packard to get the part number for the computer power cord. Now to file the claim against the moving company...
To give you a sample of the joy I experienced in talking to technical support, I offer you a snippet of dialog:
Me: Hello, yes I'm calling because I have an older desktop computer. I recently moved across the country and the power cord was thrown out by the movers, so I need to know if I can get a new one.
Tech support: "Okay, so you're calling because you're computer won't start up? Tell me, is the power cord plugged in?"
I think we had three different versions of this exchange before he got what I was asking. Why oh why is this so difficult? It's not exactly brain surgery. Hell, it isn't even putting a bandaid on a paper cut. I was also transferred to roughly five different people and given no fewer than three different part numbers before I got someone who could just say "Okay, this is the computer you got, based on teh serial number, this is the part that you need. We don't have it, but here are the phone numbers for two different places where you can order it."
Why couldn't I just have that guy first?
In other news...I'm still looking for a job, but as lacking as I still am in the job department, it's looking a lot better thyan it was in Baltimore. Hell, there are far more jobs I can even just apply for since we can live on a lot less money here.
In the meantime, we just had a week of headache as my unemployment was pulled with no warning as congress, in all its infinite er, congressional capacity, hemmed, hawed, took a vacation and then filibustered on whether or not to continue emergency unemployment extensions. There will probably be a forthcoming rant no this subject. For the moment, let me just say that I fucking hate party-line voters, and at the moment, the republican party as a whole (don't bitch me out til you've heard my rant on this. Across-the-board large-group loathing is not generally my thing and this includes political parties. Oh, wait, I do generally loathe politicians across the board. Anyway...hold your fire. I've been in the mood to bitch about this subject for a while, and now I have a broader audience again, I don't need to worry that I'm just going to drive poor Gavin nuts :-P There may also be bitching about my mother. Maybe.)
So anyway, that's the general idea for the immediate moment. More later.
To give you a sample of the joy I experienced in talking to technical support, I offer you a snippet of dialog:
Me: Hello, yes I'm calling because I have an older desktop computer. I recently moved across the country and the power cord was thrown out by the movers, so I need to know if I can get a new one.
Tech support: "Okay, so you're calling because you're computer won't start up? Tell me, is the power cord plugged in?"
I think we had three different versions of this exchange before he got what I was asking. Why oh why is this so difficult? It's not exactly brain surgery. Hell, it isn't even putting a bandaid on a paper cut. I was also transferred to roughly five different people and given no fewer than three different part numbers before I got someone who could just say "Okay, this is the computer you got, based on teh serial number, this is the part that you need. We don't have it, but here are the phone numbers for two different places where you can order it."
Why couldn't I just have that guy first?
In other news...I'm still looking for a job, but as lacking as I still am in the job department, it's looking a lot better thyan it was in Baltimore. Hell, there are far more jobs I can even just apply for since we can live on a lot less money here.
In the meantime, we just had a week of headache as my unemployment was pulled with no warning as congress, in all its infinite er, congressional capacity, hemmed, hawed, took a vacation and then filibustered on whether or not to continue emergency unemployment extensions. There will probably be a forthcoming rant no this subject. For the moment, let me just say that I fucking hate party-line voters, and at the moment, the republican party as a whole (don't bitch me out til you've heard my rant on this. Across-the-board large-group loathing is not generally my thing and this includes political parties. Oh, wait, I do generally loathe politicians across the board. Anyway...hold your fire. I've been in the mood to bitch about this subject for a while, and now I have a broader audience again, I don't need to worry that I'm just going to drive poor Gavin nuts :-P There may also be bitching about my mother. Maybe.)
So anyway, that's the general idea for the immediate moment. More later.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
no subject
Date: 2010-07-23 09:43 pm (UTC)Me: Hello, yes I'm calling because I have an older desktop computer. I recently moved across the country and the power cord was thrown out by the movers, so I need to know if I can get a new one.
Tech support: "Okay, so you're calling because you're computer won't start up? Tell me, is the power cord plugged in?"
I would have given them one more chance to get it right, then said, "You're a fucking moron, get me your manager." I have zero tolerance for idiots who don't listen and can't get simple directions.
Glad you guys are posting again! It's hot as blazes, here!
no subject
Date: 2010-07-24 03:36 am (UTC)Missed you! :-)