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Feb. 8th, 2008 01:48 pmSo I have some new responsibilities at work...woohoo?
Actually, it's really minor. Every night that I work, about an hour after I start, I have to run some queries, record some numbers, then download an excel spreadsheet and update it with the numbers. It's about five minutes worth of work. But it took Ahmed about two hours of monkeying around with my computer last night to give me the access to do what I need to do.
In the meantime, I had to take calls around him- which meant a lot of making him get away from my desk so I could do my job and at one point, I thought he was going to try to talk me into considering moving to daytime support to take Spanish calls- I had to tell someone to go away...in Spanish, and was talking to him for several minutes, explaining when he could call back and speak to someone who speaks Spanish- doing this in Spanish.
Problem was that this guy didn't quite grok the "tech support is closed" bit of things and thought that because I was able to speak Spanish that this must mean I could fix his issues...it took a bit of downplaying my speaking abilities- for rarely using it, my retention of the language is pretty damned decent. I never did develop the ability to speak very rapidly in Spanish, but I speak smoothly, and don't generally need to think about what I'm saying. Unfortunately when I get someone speaking Spanish on the line, I have to try and play it down to appear that I'm able to just barely communicate enough to get it through to them that they should call tomorrow, or on the rare occasion that it happens during the day on a Thursday, just enough to get them to hold and transfer to one of the Spanish speaking agents.
While I could handle just the speaking/understanding the language part, the technical stuff would definitely be an issue. Doing things like RMA checks, or handling the calls that go straight to level two, I wouldn't be able to do tech support.
Besides, I don't want to switch to day shift.
Actually, it's really minor. Every night that I work, about an hour after I start, I have to run some queries, record some numbers, then download an excel spreadsheet and update it with the numbers. It's about five minutes worth of work. But it took Ahmed about two hours of monkeying around with my computer last night to give me the access to do what I need to do.
In the meantime, I had to take calls around him- which meant a lot of making him get away from my desk so I could do my job and at one point, I thought he was going to try to talk me into considering moving to daytime support to take Spanish calls- I had to tell someone to go away...in Spanish, and was talking to him for several minutes, explaining when he could call back and speak to someone who speaks Spanish- doing this in Spanish.
Problem was that this guy didn't quite grok the "tech support is closed" bit of things and thought that because I was able to speak Spanish that this must mean I could fix his issues...it took a bit of downplaying my speaking abilities- for rarely using it, my retention of the language is pretty damned decent. I never did develop the ability to speak very rapidly in Spanish, but I speak smoothly, and don't generally need to think about what I'm saying. Unfortunately when I get someone speaking Spanish on the line, I have to try and play it down to appear that I'm able to just barely communicate enough to get it through to them that they should call tomorrow, or on the rare occasion that it happens during the day on a Thursday, just enough to get them to hold and transfer to one of the Spanish speaking agents.
While I could handle just the speaking/understanding the language part, the technical stuff would definitely be an issue. Doing things like RMA checks, or handling the calls that go straight to level two, I wouldn't be able to do tech support.
Besides, I don't want to switch to day shift.
