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badstarSo I pick up a call tonight and ask for the person's name. I get "Um, this is Kelly, but I don't know how I got here." So I ask what she means and she says she was talking to her ISP, trying to set up DSL and they suddenly say they're transferring her to us...and there she was.
So I try to get her info, and she says she doesn't need me, she needs Bell South because her modem has issues. So I'm trying to get the info to see if this isn't something I can help with, like power cycling or something and a third voice comes on the line.
This little Indian voice announces that he's Bell South tech support, and just starts going on about some issue. And I'm all "Whoa, wait back up the truck here. First off, I'm not allowed to hold a call with a third party company on the line." And I TRY to determine yet again if the customer needs to go back to Bell South, or stay with me.
They argue between them for about 3 minutes and suddenly Bell South says "Okay I can take it from here!" and they hang up, leaving me wondering WTF just happened. That was just...bizarre.
So I try to get her info, and she says she doesn't need me, she needs Bell South because her modem has issues. So I'm trying to get the info to see if this isn't something I can help with, like power cycling or something and a third voice comes on the line.
This little Indian voice announces that he's Bell South tech support, and just starts going on about some issue. And I'm all "Whoa, wait back up the truck here. First off, I'm not allowed to hold a call with a third party company on the line." And I TRY to determine yet again if the customer needs to go back to Bell South, or stay with me.
They argue between them for about 3 minutes and suddenly Bell South says "Okay I can take it from here!" and they hang up, leaving me wondering WTF just happened. That was just...bizarre.
