![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Verizon Sucks
Oct. 13th, 2006 09:08 amY'all remember that big mess when Verizon told me that I didn't have to pay all sorts of fees and stuff for installation...and then slapped me with a $100 bill (the kind I have to pay, not the kind that I can spend)
...and then I called 'em up and bitched and they said that they would remove all those fees from my account?
Well, I got a letter on Tuesday (mind you I didn't get this latter til I got home at like 7pm) saying that I owed those fees after all. And that If I didn't pay them within 10 days of the letter, my service would be terminated, sent for collection and charged another $150 for early termination. Oh and they included this month's service in that bill.
So Wednesday I called Verizon to bitch to the billing department. They say there's nothing on the record about me not having to pay the fees and all that fun stuff (I didn't have documentation either, except for what I wrote down. I had asked them to send me an updated bill at the time and they said they couldn't. I also had never been given docimentation of not having to pay fees when I signed up, despite having been told that I would recieve it.
So I talked to a very nice, very helpful lady and explained the situation...and after some doing, she put me on hold for a couple of minutes and came back and told me that if I just paid what is due for the month, she would do some research, and I could call back in a few days and any necessary information would be noted on my account. Thing is, I still needed to pay the month due by yesterday, or there was nothing she could do. I explained again about not even gettingthis letter until roughly 36 hours before the cutoff, and that I don't have a credti card or bank card (long story) to pay immediately, and could I pay it in person somewhere? (Cause hey, fine...I had to pay that part anyway) and she said no, but then after a few seconds ased to put me on hold, then came back a minute later and said that I could take it to a Verizon Wireless store and pay in person there. Okay...there's one in Towson. So last night I go up to Towson and walked up to the Verizon Wireless place and hand them my bill and cash, and tell them what was going on and they just gave me a blank look and said "We can't do that."
They were really really nice and even tried caling the billing department for me, but it was already closed. They told me that they would love to take care of it for me, but Verizon Wireless and Verizon Landline services are two different companies and they would have no way to process it though.
So...today on my break I need to call Verizon and bitch to them and try to get them to fix it and either not shut off the internet at all, or get them to turn it back on. Caue this mess is their fault.
(That is...turn it back on until we find a new internet provider...)
Seriously. Comcast has a decent deal going on right now. If not Comcast, there's Cavalier, who also has a decent deal. Can't get Earthlink unless we want satellite service...which is $70/month...and insanely expensive to get installed. Like, hundreds of dollars.
So Jesse, Steph, Nicole and I have to figure out what service we want out of those two. Steph and Nicole are making not-so-subtle gestures about wanting cable...and me, I could care less right now. I just want internet in the house, and I don't want to deal with Verizon anymore.
edit:
Just talked to someone in the billing department. This parson I talked to, Miss Williams, was all kinds of nice and pleasant and stuff and said that the DSL has not been shut down, and there is no termination note on my account- anywhere, ever and if I just mail in what I owe for the curent service, I'll be fine. She didn't know anything about the past due fees, and didn't see anyhitng on the account about it and has no idea why I recieved a letter. She confirmed that it is not possible to pay the DSL bill at a Verizon Wireless store and that there are no notes on my account from Wednesday.
She did, however say that she was noting everything we discussed on my account and gave me a confirmation number. *Bangs head on wall*
So...it seems that our service is not in danger of being turned off right now.
...and then I called 'em up and bitched and they said that they would remove all those fees from my account?
Well, I got a letter on Tuesday (mind you I didn't get this latter til I got home at like 7pm) saying that I owed those fees after all. And that If I didn't pay them within 10 days of the letter, my service would be terminated, sent for collection and charged another $150 for early termination. Oh and they included this month's service in that bill.
So Wednesday I called Verizon to bitch to the billing department. They say there's nothing on the record about me not having to pay the fees and all that fun stuff (I didn't have documentation either, except for what I wrote down. I had asked them to send me an updated bill at the time and they said they couldn't. I also had never been given docimentation of not having to pay fees when I signed up, despite having been told that I would recieve it.
So I talked to a very nice, very helpful lady and explained the situation...and after some doing, she put me on hold for a couple of minutes and came back and told me that if I just paid what is due for the month, she would do some research, and I could call back in a few days and any necessary information would be noted on my account. Thing is, I still needed to pay the month due by yesterday, or there was nothing she could do. I explained again about not even gettingthis letter until roughly 36 hours before the cutoff, and that I don't have a credti card or bank card (long story) to pay immediately, and could I pay it in person somewhere? (Cause hey, fine...I had to pay that part anyway) and she said no, but then after a few seconds ased to put me on hold, then came back a minute later and said that I could take it to a Verizon Wireless store and pay in person there. Okay...there's one in Towson. So last night I go up to Towson and walked up to the Verizon Wireless place and hand them my bill and cash, and tell them what was going on and they just gave me a blank look and said "We can't do that."
They were really really nice and even tried caling the billing department for me, but it was already closed. They told me that they would love to take care of it for me, but Verizon Wireless and Verizon Landline services are two different companies and they would have no way to process it though.
So...today on my break I need to call Verizon and bitch to them and try to get them to fix it and either not shut off the internet at all, or get them to turn it back on. Caue this mess is their fault.
(That is...turn it back on until we find a new internet provider...)
Seriously. Comcast has a decent deal going on right now. If not Comcast, there's Cavalier, who also has a decent deal. Can't get Earthlink unless we want satellite service...which is $70/month...and insanely expensive to get installed. Like, hundreds of dollars.
So Jesse, Steph, Nicole and I have to figure out what service we want out of those two. Steph and Nicole are making not-so-subtle gestures about wanting cable...and me, I could care less right now. I just want internet in the house, and I don't want to deal with Verizon anymore.
edit:
Just talked to someone in the billing department. This parson I talked to, Miss Williams, was all kinds of nice and pleasant and stuff and said that the DSL has not been shut down, and there is no termination note on my account- anywhere, ever and if I just mail in what I owe for the curent service, I'll be fine. She didn't know anything about the past due fees, and didn't see anyhitng on the account about it and has no idea why I recieved a letter. She confirmed that it is not possible to pay the DSL bill at a Verizon Wireless store and that there are no notes on my account from Wednesday.
She did, however say that she was noting everything we discussed on my account and gave me a confirmation number. *Bangs head on wall*
So...it seems that our service is not in danger of being turned off right now.
