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Die Comcast Die
Dec. 8th, 2008 09:33 pmI hate Comcast. I fucking hate Comcast. I really really really really hate Comcast. More than anything. My service is down for the third time in a fucking week. I woke up today to find no serivce. It was working this morning. No TV, no internet. Modem completely unresponsive. Nothing happens even when hitting the standby button. Service blows goats like no other. I am so tempted to switch services right now, but unless there's another cable TV option as well as internet...I'm up a creek. Verizon FIOS isn't available and I won't touch Verizon anyway after The Great Verizon Debacle Of 2006. The only thing that's better about this situation is that Comcast service is going down and they're not charging me for time down (I've also been granted a couple of free months at this point) whereas Verizon was charging me for money I didn't owe and when someone would finally say "Oops! Our bad!", They wouldn't give it to me in writing that I didn't actually owe them money and a few weeks later, I would suddenly owe them money again....and eventually cut my service after six months of this. Given the choice, I prefer to not be charged for service I'm not getting. But this still pisses me off more than anything
I called. First they tell me that there are a small handful of people having issues in the area and they need to schedule a tech to come out (they didn't even try to troubleshoot)...oh, but thay couldn't send someone til Wednesday afternoon. I reiterated the situation, this would be the third time in a week that Comcast sent a tech, and it was ridiculous that I need to have another one, but I couldn't wait til Wednesday. She kept insisting that there was nothing else she could do so I asked to speak to a supervisor. She said that she'd transfer me and then there was some runaround, and several minutes later she learned that the situation had been upgraded, they'd gotten enough calls to declare a full-on outage in my zip code and techs had been dispatched in the area and were working on it.
So when I got to work, I called again. The outage was still in effect. A bit later, I used their tech support chat service and was told that it was back up, my modem was on standby and it just needed to be reset...so I called Gavin and got her to check the modem...it's still completely unresponsive. So I called again, with her still on the line and was told that they needed to send another fucking tech out. Another tech. At that point, I started rambling and raving about how I just couldn't deal with this anymore and how ridiculous it was and that this just isn't reasonable service, and that not only did I not have service, not only did I have to have yet another tech come to my apartment...but I also had to deal with the fact that it interrupted my sleep because I work nights and the only way to be sure that I'll be there when they get there is to schedule it smack in the middle of the day.
Then the guy tries to tell me he can't have anyone out til at least Wednesday afternoon. I pretty much lost it. I actually started crying, I was so mad and frustrated and feeling rather helpless. He was saying that at this point in the night, they could only make emergency phone service call appointments and he had no way to get anyone out there...I asked to speak to a supervisor, he tried to tell me that they would do the same thing...I babbled a little more, probably just repeating the same things over again...I don't really remember now, after a minute or so I stopped myself and asked to just speak to a supervisor, please. He said ok, put me on hold and came back a few minutes later.
Well...I never spoke to said supervisor, but he was able to get me a service call between ten and one tomorrow. I don;t know what I'm going to do if this happens again. I'm just ready to do things that would probably make homeland security come after me if I wrote about them, so I'm not going to detail the scenarios in my head.
I came back to my desk kinda sputtering and dancing around for being so pissed off...I scared Brian and Tiffany.
Gods, I really hate Comcast. Hate hate hate hate hate hate hate hate. They suck. They blow. Hoover should take lessons. This situation is just so ridiculously epic, I don't even know where to begin.
In case you missed it, I hate Comcast.
Oh yeah...and I'm thisclose to the point in my temper where I start to throw things.
I'm also pissed off that I will have to interrupt my sleep tomorrow Bad enough that it gets interrupted but I have an appointment with the therapist...so I get even less sleep than usual. *kicks things*
I called. First they tell me that there are a small handful of people having issues in the area and they need to schedule a tech to come out (they didn't even try to troubleshoot)...oh, but thay couldn't send someone til Wednesday afternoon. I reiterated the situation, this would be the third time in a week that Comcast sent a tech, and it was ridiculous that I need to have another one, but I couldn't wait til Wednesday. She kept insisting that there was nothing else she could do so I asked to speak to a supervisor. She said that she'd transfer me and then there was some runaround, and several minutes later she learned that the situation had been upgraded, they'd gotten enough calls to declare a full-on outage in my zip code and techs had been dispatched in the area and were working on it.
So when I got to work, I called again. The outage was still in effect. A bit later, I used their tech support chat service and was told that it was back up, my modem was on standby and it just needed to be reset...so I called Gavin and got her to check the modem...it's still completely unresponsive. So I called again, with her still on the line and was told that they needed to send another fucking tech out. Another tech. At that point, I started rambling and raving about how I just couldn't deal with this anymore and how ridiculous it was and that this just isn't reasonable service, and that not only did I not have service, not only did I have to have yet another tech come to my apartment...but I also had to deal with the fact that it interrupted my sleep because I work nights and the only way to be sure that I'll be there when they get there is to schedule it smack in the middle of the day.
Then the guy tries to tell me he can't have anyone out til at least Wednesday afternoon. I pretty much lost it. I actually started crying, I was so mad and frustrated and feeling rather helpless. He was saying that at this point in the night, they could only make emergency phone service call appointments and he had no way to get anyone out there...I asked to speak to a supervisor, he tried to tell me that they would do the same thing...I babbled a little more, probably just repeating the same things over again...I don't really remember now, after a minute or so I stopped myself and asked to just speak to a supervisor, please. He said ok, put me on hold and came back a few minutes later.
Well...I never spoke to said supervisor, but he was able to get me a service call between ten and one tomorrow. I don;t know what I'm going to do if this happens again. I'm just ready to do things that would probably make homeland security come after me if I wrote about them, so I'm not going to detail the scenarios in my head.
I came back to my desk kinda sputtering and dancing around for being so pissed off...I scared Brian and Tiffany.
Gods, I really hate Comcast. Hate hate hate hate hate hate hate hate. They suck. They blow. Hoover should take lessons. This situation is just so ridiculously epic, I don't even know where to begin.
In case you missed it, I hate Comcast.
Oh yeah...and I'm thisclose to the point in my temper where I start to throw things.
I'm also pissed off that I will have to interrupt my sleep tomorrow Bad enough that it gets interrupted but I have an appointment with the therapist...so I get even less sleep than usual. *kicks things*
