(no subject)

[badstar]

WTF????

BGE just showed up at the house to turn off our electric, saying that there had not been a payment since November???????

I have receipts for bill payments made since then.

(The electric has not been turned off. Stef wrote a check for the minimum amount, which sounds to me like it's roughly the amount of the last two bills combined. But the total amount she was quoted due was over $1000.)

Ummm...if there's been a problem for the last five months, why hasn't someone contacted me? I mean, there's no reason that there should be a problem. Receipts indicate they got something from me and have acknowledged it.

Has this happened to anyone else?

Comments

[meapet.livejournal.com]

Has there been a notice put on the door before then? Also- check with them to make sure they have the right account number attributed.

[fuego.livejournal.com]

[taqaisenu.livejournal.com]

[fuego.livejournal.com]

[needa.livejournal.com]

Scary thought: are you sure the guy was really from BGE and not pulling his own scam? I've heard of that one before... "You need to give me at least $200 right now or I'll have to turn off the power."

[skye-windsinger.livejournal.com]

I thought the same thing. That's why I asked for his id and proof he worked for BGE. Plus, he was driving a company truck. Not proof I know, but it's harder to steal a truck than an hat and id.

[fuego.livejournal.com]

I'm sure you've seen my email by now. Other than that, I talked to BGE today. For whatever reason, they say they don't have my payments in the system, but if I have receipts with transaction numbers, they should be able to get it cleared up pretty easily.

*sigh* *grumble*

[fuego.livejournal.com]

I heard of something with a water scam, but not with electric.

But...Steph has answered.

[taqaisenu.livejournal.com]

Gah, something happened with my comment, it got all fubared and apparently disappeared. :P

Anyway, as I was saying --

We once had our phone shut off for non-payment, except we had been paying and they had been debiting the account. My boyfriend (it's in his name) was really going through the wringer with the phone company. They wanted him to have his bank mail a signed copy of his statement showing the debit, and in the meantime if we wanted the phone turned back on, we'd have to pay the full amount plus the shut off/turn on fees.

Then he got somebody on the line who knew what the heck they were doing. In less than 3 minutes, she realized that they had credited our payments to somebody else's account, transposed numbers. In a wink, she got the billing issues taken care of, the fees waived (they had better!), and our phone turned back on in 15 minutes.

This wasn't the only problem we had with that phone company (Spring, now Embarq). Incompetence must be contagious.