(no subject)

[badstar]

So in the last couple of weeks, this guy has called at least three times a week, always within 5-10 minutes after 8pm. He always seems to be surprised to find we're closed and asks for our business hours. I give him the hours each time, making sure to specify that the times are eastern time- On several occasions, I've said "that means 6am-6pm mountain time, sir." (obviously, he's in the mountime time zone.)

I got hime again tonight, opened his service request and asked if he had something to write with so I could give him the number...

Fuego: Okay, I have your new service request number here...do you have something to write with?

Guy on Phone: Uh...my hand? *pause* Oh, you mean a pen? Hold on a minute."

And there was much head-desking and face-palming...