(no subject)
Oct. 4th, 2005 07:09 pm(Keep in mind that this woman purchased the blasted thing almost 4 years ago and claims to use it every day.)
Fuego: "Okay, I'd like you to restart your computer."
User: "I can't do that. It's already turned on
Fuego thinks: "Yes, that is the standard condition under which one RESTARTS the unit"
Fuego says (in a voice that is trying to sound non-sarcastic and non-patronizing): "Well, yes I realize this. Restarting is shutting the computer down and turning it back on."
User: "Oh, okay. Just a second I need to save something....okay, there."
(about 30 seconds pass)
Fuego: "Just let me know when it finishes restarting."
User: "Restarting? It never shut down."
Fuego: "Is it still in the process of shutting down?"
User: "No, I never turned it off to begin with."
Fuego: "I see, okay in order to get this working, I am going to need you to restart. Do you-"
User cuts in: "Uh, er..*unintelligible mumbling*..but what do you want me to do?
Fuego: "Go to the apple menu and select restart."
It was a damned lucky thing that all we needed to do was reboot once.
Fuego: "Okay, I'd like you to restart your computer."
User: "I can't do that. It's already turned on
Fuego thinks: "Yes, that is the standard condition under which one RESTARTS the unit"
Fuego says (in a voice that is trying to sound non-sarcastic and non-patronizing): "Well, yes I realize this. Restarting is shutting the computer down and turning it back on."
User: "Oh, okay. Just a second I need to save something....okay, there."
(about 30 seconds pass)
Fuego: "Just let me know when it finishes restarting."
User: "Restarting? It never shut down."
Fuego: "Is it still in the process of shutting down?"
User: "No, I never turned it off to begin with."
Fuego: "I see, okay in order to get this working, I am going to need you to restart. Do you-"
User cuts in: "Uh, er..*unintelligible mumbling*..but what do you want me to do?
Fuego: "Go to the apple menu and select restart."
It was a damned lucky thing that all we needed to do was reboot once.
no subject
Date: 2005-10-04 11:35 pm (UTC)*Smacks forehead*
I don't know how you do your job...
no subject
Date: 2005-10-04 11:58 pm (UTC)no subject
Date: 2005-10-05 01:00 am (UTC)no subject
Date: 2005-10-05 06:45 pm (UTC)no subject
Date: 2005-10-05 02:19 am (UTC)[pitfall: you'd still have to provide tech support, huh. Hm.]
no subject
Date: 2005-10-05 12:53 pm (UTC)no subject
Date: 2005-10-08 08:26 am (UTC)don't you love the common sense?