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(Keep in mind that this woman purchased the blasted thing almost 4 years ago and claims to use it every day.)

Fuego: "Okay, I'd like you to restart your computer."

User: "I can't do that. It's already turned on

Fuego thinks: "Yes, that is the standard condition under which one RESTARTS the unit"

Fuego says (in a voice that is trying to sound non-sarcastic and non-patronizing): "Well, yes I realize this. Restarting is shutting the computer down and turning it back on."

User: "Oh, okay. Just a second I need to save something....okay, there."
(about 30 seconds pass)

Fuego: "Just let me know when it finishes restarting."

User: "Restarting? It never shut down."

Fuego: "Is it still in the process of shutting down?"

User: "No, I never turned it off to begin with."

Fuego: "I see, okay in order to get this working, I am going to need you to restart. Do you-"

User cuts in: "Uh, er..*unintelligible mumbling*..but what do you want me to do?

Fuego: "Go to the apple menu and select restart."

It was a damned lucky thing that all we needed to do was reboot once.
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