Customers Say The Cutest Things...

[badstar]

"Who cares if I have the right serial number?"

"If I'm moving to Japan this week and I'm switching from a wireless airport network to a DSL router, do I need to change my settings?"

"My ESP told me that I needed to upgrade my operating system.

"Why can't you help me make a Microsoft Word document in Windows?" (Keep in mind, I do tech support for Macintosh)

"I plugged in my powerbook and it sparked. I plugged it in in the office across the hall and it sparked. I plugged it in in the office down the hall and it sparked again. It's unplugged now. Should I try plugging it in again?"

"I don't have a password for my internet account. I've never had one, my isp would never make me use a password to get online. It must be your computer."

Customer: "What are my proxy server settings?"
Me: "I don't have that information. All I can do is show you where they go, and you have that in front of you now."
Customer: "Where do i get my proxy server settings?"
Me: "Your network administrator should have that information and be able to help you with it."
Customer: "I am the network administrator."
(Side note: uh......ok then.)

Comments

[http://users.livejournal.com/ding_0_/]

I try to be as humble as possable when it comes to support. They called because they need help. I should not lord over them because I know the sublte difference between nothing and somthing. If I fail so miserably on a call then surly there is somthing I could have done differently. I felt stupid that I thought I could yell and argue with him into fixing his computer. Dosn't work that way very often. I also learned that when I start intrupting loudly that I am frusterated and to take a step back. 1 really bad call out of hundreds isn't too bad.

hehe, the state of Chicago. I think that the only thing to do in that case is to hang up and cry from laughing.