Customers Say The Cutest Things...

[badstar]

"Who cares if I have the right serial number?"

"If I'm moving to Japan this week and I'm switching from a wireless airport network to a DSL router, do I need to change my settings?"

"My ESP told me that I needed to upgrade my operating system.

"Why can't you help me make a Microsoft Word document in Windows?" (Keep in mind, I do tech support for Macintosh)

"I plugged in my powerbook and it sparked. I plugged it in in the office across the hall and it sparked. I plugged it in in the office down the hall and it sparked again. It's unplugged now. Should I try plugging it in again?"

"I don't have a password for my internet account. I've never had one, my isp would never make me use a password to get online. It must be your computer."

Customer: "What are my proxy server settings?"
Me: "I don't have that information. All I can do is show you where they go, and you have that in front of you now."
Customer: "Where do i get my proxy server settings?"
Me: "Your network administrator should have that information and be able to help you with it."
Customer: "I am the network administrator."
(Side note: uh......ok then.)

Comments

[ranger-hotsauce.livejournal.com]

Wait, YOU feel stupid about it? Because the Luser didn't know the difference between "nothing" and "something"? But hey, I'm the guy who got all pissy and hung up on the customer rep at Grayhound because I couldn't get her to realize that "Chicago" is not a state.

[http://users.livejournal.com/ding_0_/]

I try to be as humble as possable when it comes to support. They called because they need help. I should not lord over them because I know the sublte difference between nothing and somthing. If I fail so miserably on a call then surly there is somthing I could have done differently. I felt stupid that I thought I could yell and argue with him into fixing his computer. Dosn't work that way very often. I also learned that when I start intrupting loudly that I am frusterated and to take a step back. 1 really bad call out of hundreds isn't too bad.

hehe, the state of Chicago. I think that the only thing to do in that case is to hang up and cry from laughing.