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English motherfucker do you type it?
Dec. 8th, 2008 10:41 pmWhy do I bother?
So I logged onto the Comcast technical support chat to try one last hope- they never tried sending a signal to our cable box, so I decided to give it a shot and see if that might do anything. Negatory on that one.
After they sent a signal, I decided to ask if there was anything that could be done to discourage/prevent people from cutting the lines, since I had been told that the issue was that the lines were cut as if someone was trying to splice in and steal our service.
So the response that I get was "We are going to send out a technician tomorrow and it is already noted on your account that you are having an ongoing problem with the cable service."
and then "The technician will be the one who is going to decide if they are going to cut the line physically or they can do something else."
Um...why would the technician cut the line? I figured I'd phrased the question badly so I tried again, rephrasing the question a bit and preceding with "The last technician told me that the problem was that someone had cut the line, can that be prevented?"(Though I thought that "Is there any way to protect the wires from being cut by someone trying to steal service?" was pretty straight-forward)
So her response was "I already talked to my supervisor and he said that we are just going to take note of your request so that the technician is aware that you want to prevent us from cutting off the lines."
*headdesk* It's not the fucking technician that I'm worried about. *sigh*
I gave up at that point and said that I would just talk to the tech tomorrow.
So I logged onto the Comcast technical support chat to try one last hope- they never tried sending a signal to our cable box, so I decided to give it a shot and see if that might do anything. Negatory on that one.
After they sent a signal, I decided to ask if there was anything that could be done to discourage/prevent people from cutting the lines, since I had been told that the issue was that the lines were cut as if someone was trying to splice in and steal our service.
So the response that I get was "We are going to send out a technician tomorrow and it is already noted on your account that you are having an ongoing problem with the cable service."
and then "The technician will be the one who is going to decide if they are going to cut the line physically or they can do something else."
Um...why would the technician cut the line? I figured I'd phrased the question badly so I tried again, rephrasing the question a bit and preceding with "The last technician told me that the problem was that someone had cut the line, can that be prevented?"(Though I thought that "Is there any way to protect the wires from being cut by someone trying to steal service?" was pretty straight-forward)
So her response was "I already talked to my supervisor and he said that we are just going to take note of your request so that the technician is aware that you want to prevent us from cutting off the lines."
*headdesk* It's not the fucking technician that I'm worried about. *sigh*
I gave up at that point and said that I would just talk to the tech tomorrow.
